Reference

How e88sport Handles Your Personal Information

Your account data belongs to you — this policy sets out exactly what we collect, why we collect it, and how we keep it secure when you use e88sport.

Account data protectionPayment privacy — Touch 'n Go eWallet, Boost, GrabPayCookie and session controlsData retention limitsYour right to access and correct
e88sport How e88sport Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about this policy, want to correct information on your account, or need to know what data we hold against your profile, our support team can help. Reach out through any of the channels below — we handle data queries with the same priority as account and payment issues.

Live Chat Open live chat from any page on e88sport. Identify your query as a privacy or data request and our team will log it and respond in the same session where possible.
Email Support Send your data request or privacy question to our support email. Include your registered account name so we can locate your record and respond accurately.
Account Help Centre Log in to your account and navigate to the Help section for self-service options. You can review your registered details, payment history, and session logs from there.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, and Account Security

We treat your account data as an operational responsibility, not a marketing asset. Every layer — from how we store payment references to how long we keep session logs — is shaped around keeping your information accurate and protected. Here is how each area works in practice.

Payment Data Handling

Transaction references from Touch 'n Go eWallet, Boost, and GrabPay are stored only as long as needed for reconciliation and dispute resolution. We do not retain full wallet credentials on our servers.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytical cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time without losing your account access.

Account Security Practices

Your account is protected with OTP verification on login and on withdrawal requests. If we detect access from an unrecognised device, we flag it and may require additional confirmation before processing.

Data Retention and Deletion

We keep your account data for as long as your account is active and for the period required by applicable law thereafter. Once that period ends, personal data is deleted or anonymised. Submit a deletion request via live chat or email.

Your Privacy Rights — Questions Answered

The questions below cover what Malaysia-based account holders ask us most often about how their data is managed. If something specific is not covered here, reach our team through live chat or email and we will give you a direct answer.

We collect your name, email address, contact number, and the payment method you choose — for example, whether you link Touch 'n Go eWallet or Boost as your account wallet. Device and IP data are also logged for security purposes.

We share data only with payment processors — such as the networks that handle GrabPay and Boost transactions — and with service providers under confidentiality agreements. We do not sell your personal data to advertisers or data brokers.

Log in to your account and open the Help section for a summary of your registered details and transaction history. For a full data access request, contact us through live chat or email with your account name.

Yes. Submit a correction or deletion request through live chat or our support email. We will verify your identity, make the change or confirm deletion, and respond to you within a reasonable timeframe as required by applicable law.

We store the transaction reference and amount for reconciliation and dispute resolution. Full wallet credentials are never retained on our servers — the payment is processed by the respective payment network directly.

We retain account data for the period required under applicable local law after account closure. Once that period lapses, personal information is deleted or anonymised. Contact support if you want clarity on the timeline for your specific account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.