Reference

Know the Terms Before You Start

These terms set out how your e88sport account works — what we expect from you and what you can expect from us.

Account eligibility applies where local law permitsDeposits via Touch 'n Go eWallet, Boost, GrabPayOne account per personWe may update these terms with noticeContact us if anything is unclear
e88sport Know the Terms Before You Start
TERMS CONTACT

Reach Us About These Terms

If a clause on this page raises a question for your specific situation — whether it is about account eligibility, a payment dispute via Boost or GrabPay, or a withdrawal that has not cleared — get in touch through one of the channels below. Players in Ipoh or anywhere else in Malaysia can reach the same team. We do not resolve disputes by email alone, so live chat is the fastest path for anything urgent.

Team online

Live Chat

Open the chat widget from any page on the site. Available for account, payment and terms queries. Start here for the fastest response on anything urgent.

Email Support

Send a detailed message for non-urgent terms questions. Include your account reference so we can pull the right details without going back and forth.

In-App Help

Access the help section directly from your account dashboard on mobile. Useful if you want to flag a payment discrepancy while the transaction is still fresh.

HOW WE HANDLE THIS

Account Security and Data We Hold

Your account data is used to verify identity, process wallet transactions, and keep your account secure. We do not sell personal information to third parties. Here is how we handle the key areas covered in these terms.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us immediately and we will lock the account while we investigate.

Data Retention

We retain account and transaction records as required by our operational obligations. You may request a summary of the data we hold on your account by contacting support directly.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and wallet settings. You can manage cookie behaviour through your browser settings at any time.

Requesting Changes

To update your registered email, phone number or linked wallet, submit a request through live chat with account verification. Changes to payment details take one business cycle to confirm.

Common Questions About These Terms

The questions below cover what most people ask after reading through this page. If yours is not here, live chat is the right place to get a direct answer rather than an interpretation.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same identity or payment method, both may be suspended pending review.

Any confirmed balance in your account at the time of suspension is held securely. Our team will contact you with next steps, which may include identity verification before any withdrawal is processed.

We do not sell your data. We share information only where required by payment processors like Boost or GrabPay to complete transactions, or where legally obligated to do so.

We post the updated version on this page with a visible change date. Continuing to use your account after the update date means you accept the revised terms as they stand.

Yes. Contact support via live chat or email with your account reference. We will compile the relevant records and send them through your registered contact details.

If a specific clause does not apply fairly to your situation, contact our support team to discuss it. We review disputes on a case-by-case basis before any account action is taken.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.